ricardos.network - Incident with Socii Backend – Incident details

Third Party: Cloudflare → Cloudflare Sites and Services → Tunnel experiencing degraded performance

Incident with Socii Backend

Resolved
Major outage
Started 8 months agoLasted 1 hour 44 minutes

Affected

Socii

Operational from 11:00 AM to 12:45 PM

Arousa Moza

Operational from 11:00 AM to 12:45 PM

Socii Frontend

Operational from 11:00 AM to 12:45 PM

Socii Backend

Operational from 11:00 AM to 12:45 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    I have detected that the current outage affecting access to the Socii platform is due to a compatibility issue that arose after a recent routine maintenance update.

    I have isolated the problem and am working on correcting the backend to restore normal service as soon as possible.

    Although the compatibility issue originated in the connection between the backend (PHP) and the database (MongoDB), no data loss has occurred.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.